Aviator Den – Terms & Conditions

Reservation Policy

• Guests must be 21 years or older and present to book and stay.
• A valid photo ID is required at check-in.
• All reservations must include the first and last names of all adult guests and a valid credit card to guarantee arrival.
• Rates are subject to change and include 8.19% State tax and 5% City tax.
• Occupancy: 2 people max in rooms with one bed (Queen/King), 4 people max in rooms with multiple beds. Babies are welcome — Pack ’n Plays available upon request (fee applies, subject to availability).

Cancellation Policy

• Life happens. We get that.
• Cancel 72+ hours prior to check-in: full refund.
• Cancel 72 to 24 hours prior to check-in: credit toward a future stay of equal or lesser value. Call us at 210-560-1523.
• Cancel after 3:00 PM the day prior to check-in: charged in full, no refund or credit.
• Government & Military Rates Exception: No cancellation fees if cancelled by 4:00 PM on the day of arrival.
• Non-Refundable bookings: no changes or cancellations.
• Peak season/special events may require 7–14 day notice, stated at booking.

Check-In / Check-Out

• Check-in: 3:00 PM. Check-out: 11:00 AM.
• Full payment and security deposit pre-authorization required at check-in.
• Late check-out may be requested for a $50 fee, subject to availability.
• Rooms inspected after check-out; damages or losses may be charged.

Payment & Incidentals

• A valid credit card is required to guarantee your stay.
• Government & Military Reservations: A secondary credit card must be placed on file at check-in in case the government travel card does not process.
• A temporary hold for incidentals will be placed on your card at check-in and released by your bank within 3–7 business days after checkout.

Children Policy

• One child 17 years or younger stays free.
• Pack ’n Plays available for a fee (must be requested in advance).

Pet Policy

• Are we pet friendly? You bet!
• Up to two pets per property allowed.
• Pets must be leashed outside, use designated areas, and kenneled if left in a room unattended.
• No pets allowed in lobby or pool areas.
• Pet Fee: $250 per pet, per stay (non-refundable).
• Extra cleaning or damages beyond deposit will be charged at market value.
• Sorry — no cats or venomous creatures.

Room Policy

• We want you to have a great time, but remember: “You break it, you buy it.”
• Report pre-existing damages immediately after check-in.
• Packages may be delivered with notice, but Aviator Den is not responsible for loss or storage.
• Quiet hours: 11:00 PM – 7:00 AM.

Kitchen Policy

• Cook safely — never leave burners unattended.
• Avoid strong-smelling foods; lingering odors requiring deep cleaning may result in a $300 fee.

Parking Policy

• Free parking available on-site.
• Guests park at their own risk; Aviator Den is not liable for theft, damage, or accidents.

ADA Policy

• Aviator Den complies with the Americans with Disabilities Act (ADA).
• Accessible rooms available — please request when booking or call 210-560-1523 after reserving.

Room Cleaning Policy

• No daily room refresh included.
• Light cleaning available for $100 upon request (call 210-560-1523).
• Units are fully cleaned and sanitized before and after each stay.

Damages Policy

• Guests are financially responsible for damages or breakages caused by themselves or visitors.
• Notify staff immediately of any damage by calling 210-560-1523.
• Post-check-out inspections determine final charges; deposits are refundable if no issues.

Smoking Policy

• Breathe easy: Aviator Den is 100% non-smoking (includes vapes, e-cigs, hookahs, etc.).
• A $1,000 fine applies if smoking or traces of smoking are found indoors.

Guest Safety Policy

• Staff will not disclose guest identity, room number, or presence except to law enforcement.
• Security cameras operate throughout the property.
• Use of pool, hot tub, gym, or other amenities is at guest’s own risk; Aviator Den assumes no liability.

Noise & Party Policy

• Parties, events, or gatherings without prior written approval are prohibited.
• Excessive noise or disturbances may result in eviction without refund.

Visitor Policy

• Only registered guests may stay overnight.
• Visitors must be approved in advance and follow all rules. Unregistered overnight guests may result in extra charges or termination of stay.

Alcohol Policy

• Alcohol may be consumed responsibly in your unit.
• Public intoxication and serving alcohol to minors is prohibited.

Firearms Policy

• Guests must comply with all firearm laws. Firearms must remain unloaded and securely stored; not permitted in common areas.
• Exceptions: law enforcement officers and on-duty military personnel.

Force Majeure

• Aviator Den is not responsible for cancellations or interruptions caused by events beyond our control (weather, natural disasters, government restrictions). Standard cancellation policies apply.

Lost & Found

• Aviator Den is not responsible for lost items. Found items may be shipped to you at your expense upon request.